Case Studies
Discover how we’ve helped customers in different sectors overcome challenges and modernise their technology.
STONEGATE - ROBUST NETWORKING SUPPORT FOR EXPANDING NEEDS
As Stonegate’s IT and networking needs grew, RTS continuously adapted its services to provide reliable, high-performance network support. Notably, the deployment of Ideal Comms in 2017 significantly improved network uptime and resilience, providing a foundation to support Stonegate’s technological advancements.
STONEGATE - SERVICE DESK SUPPORT DRIVING OPERATIONAL CONTINUITY
RTS has consistently delivered exceptional service desk support to Stonegate, handling a high volume of requests and ensuring minimal downtime across Stonegate’s UK-wide operations. RTS’s deep understanding of Stonegate’s infrastructure enables the team to proactively address potential issues before they impact business operations.
STONEGATE - EVOLVING FROM TRANSACTIONAL TO STRATEGIC PARTNERSHIP
For nearly 20 years. RTS and Stonegate have fostered a strong, collaborative relationship dating back to when Stonegate was known as the Laurel Pub Company. Initally drive by the need for private broadband connections linking approximately 600-650 pub sites.
centralised booking system
RTS helps Stonegate Pub Company design and implement a new contact centre from the ground up, resulting in a new centralised booking system.
All in one communications system
RTS helps DAS Certification improve communications stability and benefit from a new telephony platform, as well as seeing a reduction in overall costs.
FULLY MANAGED IT
RTS helps Transdev Airport Services securely transition their IT services to five sites and improve response time in business critical situations.
Seamless WiFi Marketing Partnered with Connectivity
RTS helps EL&N increase customer opt in rates from around 20% to 67% with an efficient WiFi Marketing and Connectivity solution.
Comprehensive IT Refresh Resulting in a 90% Reduction in System Downtime
RTS helps murraYoung modernise their technological infrastructure by updating IT equipment and services, as well as the implementation of a robust remote support system.
Robust internet connectivity and high speed broadband
RTS helps Garten Bar with a bespoke solution that covers high speed internet to help manage their booking system and proactive IT support to reduce any risk of downtime.
Centralised and integrated technology infrastructure
RTS helps Stonegate Group with transformative IT service delivery through a proactive structured approach which resolved existing issues, and laid the foundation for continuous improvement and future growth.