All in One Communications System
“The only internet outage that we have seen since the new system was installed was caused by a local power outage, the RTS Service Desk was in contact within 10 minutes to see what the issue was. Overall the installation was smooth and the support since first class”
Michelle Underwood, Global Finance Controller
DAS contacted RTS with an enquiry relating to internet connectivity and telephony services for their UK office, after having several internet outages that impacted the business.
The business is heavily focused on viewing and reviewing documents from customers, so having internet outages impacted the business tremendously. Not being able to respond the customers in a timely manner resulted in poor customer service and a poor representation of the business.
In addition to this, the analogue telephone system didn’t have the ability to transfer calls and identify which business units callers were trying to reach.
After an initial meeting, RTS recommended Comms and VoIP Everywhere solutions.
Comms is a resilient internet solution with connections from 2 different providers, ensuring that in the event of a single provider having an outage, the service will continue to operate. VoIP Everywhere is a fully featured cloud telephony platform, built for small and medium businesses that require advanced functions and resilience without the significant costs to setup and run on premise telephone services.
DAS gave all of their users a Yealink Desk phone allowing them to transfer calls, access voicemail, conduct conference calls and a host of other enterprise features.
In addition, RTS have implemented an IVR (Integrated Voice Response) auto attendant solution. This directs inbound calls to the correct user, with a welcome message. RTS also worked with DAS to define call routes, times for the calls to route to voicemail, such as outside of office hours, and trained users on the day to day operation.
Once the scope of the solution was agreed, Ideal Comms was the first to be implemented, and as the office was undergoing a refurbishment at the time, the decision was taken for RTS to also install CAT5 cabling throughout.
Once the new network and internet connectivity was in place, the new VoIP Everywhere system was installed, using a phased approach to ensure that the impact to the business was minimal. RTS met with DAS to understand what features would bring business benefits, configured and tested these off site and then installed them alongside the existing system. This ensured that DAS employees had time to test and understand the new features before the switch over.
DAS have seen a huge improvement in the stability of their internet connection and have reaped the benefits of the new telephony platform as well as seeing a reduction in overall costs.
Everywhere: Connect
Our Connect services offer comprehensive wired and wireless networking that ensure uninterrupted operations.
Everywhere: VoIP
Our VoIP services offer a cloud-based telephony platform equipped with advanced functionalities designed to enhance productivity and lower costs.