Centralised and integrated technology infrastructure
“The work RTS have performed has highlighted the importance of a strategic IT partnership in achieving operational excellence and business success at Stonegate Group“
Anna England, Senior Service Delivery Manager
Explore the successful partnership between RTS, an IT service provider, and Stonegate Group who are now the largest pub company in the UK, with a portfolio of over 4,500 sites which range from Leased and Tenanted to Managed.
Over a 20-year period, these two companies collaborated to ensure high uptime and reliable IT support for approximately 850 managed sites as well as Head Office and other local offices around the UK.
Stonegate Group had to ensure their sites were able to run their IT with little to minimal downtime and implement a long-term strategy due to ever-evolving business requirements.
As these sites got busier and the modern technology landscape began to expand, it was clear that Stonegate Group needed a strategic partner to implement a future proof IT solution and provide an integrated service desk.
RTS understood the critical role that technology plays in Stonegate’s day-to-day operations, with the implementation of a centralised monitoring system to track the performance, and health of IT systems across the entire Stonegate Group.
RTS were able to highlight the value of effective daily operations management and a strong partnership in order achieve sustained success and high uptime across Stonegate Group.
The overall solution also enabled RTS to identify many areas for improvement, and quickly propose modern and scalable solutions to meet their needs and implement urgently.
The two companies built the partnership over the years by working together to consistently deliver services, fostering good governance to manage the day to day and ensuring both parties understood the expectations required in an ever-changing landscape.
RTS service desk were able to implement stability and security, through our extensive knowledge of the current infrastructure and working across multiple sites and offices. From on-call engineers to rapid technical support, RTS were able showcase our deep levels of expertise and nationwide reach.
Stonegate Group now benefit from a centralised and integrated technology infrastructure with a resilient and high-performance network.
By partnering with RTS, Stonegate Group successfully transformed their IT service delivery. The proactive structured approach adopted by RTS not only resolved existing issues but also laid the foundation for continuous improvement and future growth.
Managed IT
Our Managed IT services proactively maintain your IT infrastructure, allowing you to focus on your core business while we securely manage your IT needs.
Networking
Our Networking services protect your business against ever evolving cyber security threats and help secure your technology infrastructure.